Privacy Policy
This policy explains how Lensically handles information connected with its website, commercial software purchases, protected downloads, support, and related operations.
Information we collect
- Purchase and fulfillment information: customer name and email when supplied through Stripe, Checkout Session and payment references, product and price identifiers, payment status, amount and currency, license key, product version, download count, and verification or download timestamps.
- Technical information: IP address, browser or device information, request logs, security events, and diagnostic data supplied by hosting, payment, repository, and security providers.
- Support information: messages, screenshots, error details, and other information a customer chooses to send. Customers should never send passwords, API keys, access tokens, or other secrets.
Lensically does not directly receive or store complete payment-card numbers. Stripe processes payment information under its own policies.
How information is used
Information is used to verify payments, issue and protect downloads, record commercial licenses, prevent abuse and fraud, provide support, diagnose defects, secure the service, maintain operational records, enforce purchase and license terms, and comply with legal obligations.
Service providers and disclosure
Information may be handled by providers required to operate the service, including Stripe for payment processing, Cloudflare for hosting and security, GitHub for private release storage and software operations, and other infrastructure providers used by Lensically. Information may also be disclosed when legally required, to protect rights or security, or as part of a lawful business transfer. Lensically does not sell personal information.
Retention
Short-lived download tokens expire automatically. Purchase, license, accounting, fraud-prevention, support, and security records may be retained for as long as reasonably necessary for fulfillment, legal compliance, dispute handling, enforcement, and legitimate operational needs.
Security
Lensically uses access controls, encrypted provider secrets, payment-session verification, short-lived download authorization, private release storage, and operational logging. No online system can guarantee absolute security.
Your choices and requests
Privacy, access, correction, or deletion requests may be sent to support@lensically.com. Identity verification may be required before account- or purchase-specific information is disclosed or changed. Some records may be retained where required for legal, tax, accounting, fraud-prevention, security, or license-enforcement purposes.
Third-party customer deployments
Lensically Operator for Threads is customer-owned software. A purchaser’s own deployment, accounts, content, users, and connected services are controlled by that purchaser and are subject to the purchaser’s policies and the policies of the applicable third-party providers.
Changes
This policy may be updated as the product and legal requirements develop. Material revisions will be reflected by a new effective date.